Terms and Conditions

PLEASE READ THESE TERMS & CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE 

INTRODUCTION 

 

Welcome to the Duca del Cosma website for the United Kingdom. 
 
Duca del Cosma is the trading name of Duca del Cosma B.V, registered in The Netherlands.  Duca del Cosma (UK) Ltd is a subsidiary of Duca del Cosma BV. 
 
Our registered office is Launchpad, Airport Business Park, Rochford, Essex, SS4 1YH, United Kingdom, with company registration number 10673124. Our VAT registration number is: 274993155. 
 
Throughout the site, the terms ‘”Duca UK”, “we”, “us”, and “our” refers to Duca del Cosma (UK) Ltd.  Duca UK offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 
 
These Terms & Conditions apply to www.ducadelcosma.co.uk  which is run by Duca UK. For Republic of Ireland, please refer to www.ducadelcosma.com.  
 
Use of this Duca UK website constitutes agreement to our terms of use. We encourage you to review the following information carefully. 

 

ACCEPTANCE OF TERMS & CONDITIONS 

These Terms and Conditions govern the use of this website ('the Site') and should be read before you make any use of them. These Terms and Conditions shall apply to all visits and use of the Site, as well as to the information (including but not limited to text, graphics, photographs, images, moving images, sound, illustrations and software) and services (together the 'Content') provided to you on or through the Site. By accessing and using the Site, you give your agreement to these Terms and Conditions in their entirety in addition to any other law or regulation that applies to the Site, the Internet, and/or the World Wide Web. If you do not agree to these Terms and Conditions in their entirety you should leave the Site and make no further use of them. 

USE OF OUR WEBSITE(S) 

In order to browse and use the website you should possess a device having access to the Internet with a web browser installed. In order to use the website and buy the products available on the website you should also have an active email account. 

 
You may browse and use the website solely for your personal, non-commercial purposes and in compliance with these Terms & Conditions. You may not distribute, modify, transmit, publish, reuse, repost or use the website or any content made available on the website: 

  • for public or commercial purposes without the express written permission of DDC UK; 
  • in a manner inconsistent with these Terms of Use; 
  • in violation of any applicable law, rule, regulation or order; or 
  • in a manner that could damage, disable, overburden or impair the website(s) or interfere with any other party's use or enjoyment of the website(s), misrepresenting or damaging to our brand. 

You will not use the website for junk mail, 'spamming' solicitations (commercial or non-commercial), chain letters or bulk communications of any kind, including but not limited to distribution lists to any person who has not given specific permission to be included on such a list. 
  
You will not transmit, distribute, introduce or otherwise make available in any manner through the website any computer virus, key loggers, spyware, worms, Trojan horses, timebombs or other malicious or harmful programming (collectively, "Viruses"). You may not use the website in connection with requesting, harvesting, obtaining or storing any personal information, passwords, account information or information about other users of the website. You may not use any data mining, robots, or similar data gathering and extraction tools in connection with the website. If you download software or any other content from the website, you do so at your own risk. 

ORDER ACCEPTANCE AND CONTRACT 

 

You will receive an immediate automated confirmation to confirm receipt of your order. Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability. Once you have received your confirmation email, we can't change the details of the order (product, quantities or delivery address). Please ensure you review all your details before you complete the checkout process. 
 
There is a delay between the time when the order is placed and the time when the order is accepted and the order confirmation email is not a guarantee of stock availability. On occasion, the stock position relating to particular items may change (particularly over a weekend/national holiday). If an item is not in stock at the time of processing your order, we will let you know as soon as possible after the order has been placed, and you will be refunded for the out of stock item(s). 
 
The contract for the sale of the goods will be formed when we send an e-mail confirmation to you that we've dispatched the product to you at the address you provided to us. Acceptance will be complete at the time that we send this email to you. Any products on the same order which we have not been confirmed in the confirmation email do not form part of that contract. 
 
At the point of order, your card will be debited for the items that have been ordered. If your order has already been dispatched, we can no longer cancel it but you can return it within 28 days of purchase. 
 
Please refer to our RETURNS & EXCHANGES page for details of how to return goods to us. 
 
Duca del Cosma reserves the right to refuse any order. 
DELIVERY TIMESCALES 

Please refer to our SHIPPING & DELIVERY page for full details. 

DELIVERY COSTS 

Please refer to our SHIPPING & DELIVERY page for full details. 

DAMAGED OR DEFECTIVE GOODS 

If you receive an item that is damaged or defective, we will either replace the goods free of charge or refund to you the price of the goods as required. Please refer to our RETURNS & EXCHANGES page for full details. 

COMPLAINT RESOLUTION 

In the event that you have a complaint regarding a product or service purchased from www.ducadelcosma.co.uk then please email us at customerservice@ducadelcosma.co.uk . You will be required to provide us with a short description and pictures of the discrepancy, your order number and full name. We will reply to your complaint as quickly as possible. 
 
PLEASE NOTE: We can only service purchases from www.ducadelcosma.co.uk. 

REDEMPTION OF FREE PRODUCT & DISCOUNT CODES

 

From time to time, Duca UK offers its clients special offers and discount codes to be used in conjunction with this website. These offers are frequently disseminated via this website and through email to those who have registered for our email database. They are sometimes posted on our home page or announced via other means of communication in conjunction with the promotion of the Duca del Cosma product collection, including radio and TV broadcasts, internet forums and various online websites. 
 
We encourage our clients to redeem these special offers, but we respectfully ask that you not exploit them. Duca UK, at our sole discretion, will determine if all purchasing criteria has been met to qualify for stated discount or free product. If you successfully circumvent the software safeguards of our website in order to receive several free products with your order, then we will (at our sole discretion) remove any extraneous free product from your order or cancel the order in its entirety. You will be informed of any order changes via the email address listed with your order. 
 
As this website only services customers in the United Kingdom and we create marketing efforts specifically for these customers, promotions we may run or products we offer may not be available on the other countries' versions of this website. Alternately, promotions, products, and deals that are advertised on the non-UK versions of this website are not applicable on www.ducadelcosma.co.uk .  
 
In order to claim your discount using a discount code at www.ducadelcosma.co.uk , you must enter the relevant promotional code on the basket page before proceeding to checkout.  The offer cannot be redeemed with any other retailer.  The offer may not be used in conjunction with any other offers. 
  
Duca UK reserves the right to amend these Terms and Conditions or discontinue the discount/offer at any time.  Promotion codes are only valid until the date published. Only one Promotion code may be used per customer per transaction. 
  
If you return any products purchased under with the discount, you will receive a full refund of the offer amount paid by you. 
  
Nothing in these terms and conditions shall affect your statutory rights. 
  
The Offer shall be governed in accordance with the laws of England and Wales. 
ACCURACY OF CONTENT 

 

To the extent permitted by law, Duca UK gives no warranties in relation to www.ducadelcosma.co.uk, in particular with limitation, any warranties regarding the accuracy of descriptions and illustrations of items on this website. 
 
We have taken all reasonable precautions to ensure that the information provided within this website are accurate; in particular that prices are shown are correct at the time of publishing and that all items have been fairly described. Whilst all reasonable effort has been taken to display items colours accurately, we cannot guarantee that your monitor's display will accurately reflect this. 
 
All sizes and measurements are approximate, however, we do make every effort to ensure they are as accurate as possible. 
 
Unless otherwise stated, sizes indicated are EU sizes. 
 
We reserve the right to change at any time any of the details of the items on this Site, including prices, colours and sizes. 

 

PRICES AND PROMOTIONS 

 

Prices are set out on the website and include VAT for items delivered within the UK but exclusive of delivery charges.  
 
We reserve the right to alter prices at any time. If we discover an error in the price or description of an item you have ordered, we may cancel your order at any time up to the point we send the item(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance. 
 
We continually update our online stores. From time to time, independent retail stores may run special local promotions (which may not be available on our website) or we may offer special promotions online that are not available in the retail stores. For these reasons you may sometimes find that products on our website are priced differently to those in our stores. Some website promotions may not be available to customers in particular jurisdictions. 

WARRANTY PERIOD 

Full details of Duca del Cosma’s warranties can be found on our WARRANTY section. 

PROTECTING YOUR ACCOUNT 

Some portions of our website(s) permit username and passwords to be used. You are responsible for protecting your unique username and password and you agree to be responsible for all activities performed under your user account. 

DAMAGE TO YOUR COMPUTER 

We do our best to keep our site up to date but cannot guarantee that the site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on your computer or any technology. By using this site, you acknowledge that you assume full responsibility for all costs associated with any necessary servicing or repairs of any equipment that you use in connection with this Site. Of course, this statement does not affect your statutory rights as a customer. 

LINKS TO OTHER WEBSITES 

 

Links provided on our Site can lead you to access sites outside Duca UK’s control. Personal data provided to Duca UK will not be transported to other sites by clicking on the links. Such links are provided because they may be of interest to you or allow you to access complementary products or services provided by third parties. Duca UK is not responsible for the way these sites use personal data. 
 
Duca UK is not responsible for the content or changes in content on these sites. You, therefore, access these sites entirely at your own risk and you should note that these other sites may employ the use of cookies, collect data or solicit personal information, and you are, therefore, advised to check the terms of use and privacy policies on these sites prior to using them. 
SITE AND CONTENT OWNERSHIP 

 

The Site is owned and operated by Duca del Cosma (UK) Ltd, a company registered in England under number 10673124 with its registered office at The Old Gasworks, 43 Progress Road, Leigh-on-Sea, Essex SS9 5PR, United Kingdom. 
  
All of the Content on the Site is owned by Duca del Cosma (UK) Ltd or associated companies (hereinafter referred to as the `Duca Group`) or its content providers. All aspects of the Site including, but not limited to, the general design and the Content, are protected by trade dress, copyright, moral rights, trade mark, design right (whether registered or not) and other laws relating to intellectual property rights. Except as explicitly permitted under this or other agreements with Duca UK, no part of this Site or Content may be copied or retransmitted via any means and the Site, it's Content and all related rights shall remain the exclusive property of Duca del Cosma (UK) Ltd or the Duca Group. 

 

CONTENT SUBMITTED BY SITE USERS 

Subject to the terms and conditions set forth in our PRIVACY POLICY (linked at the bottom of each page in the Site), all User Communications will be treated as non-confidential and non-proprietary information. You alone are responsible for any communication, message or other content that you post, upload, submit, transmit or share with Duca UK on the Site or by electronic mail, including without limitation any data, questions, comments, ideas, concepts, know-how, techniques, suggestions or the like (collectively "User Communications"). If you do post content to this Site or otherwise submit material (including, but not limited to, photographs and testimonials), you grant Duca UK and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. By your submission you represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Duca UK or its affiliates for all claims resulting from content you supply. Duca UK reserves the right to remove any content at our sole discretion. 

PERSONAL INFORMATION/PRIVACY POLICY 

We value your privacy and are committed to safeguarding your personal information. Please refer to our PRIVACY POLICY (linked at the bottom of each page in the Sites) for details about what information we collect on these Sites and how we process, store and share such information. 

COPYRIGHT 

The copyright in all Content is owned by Duca del Cosma (UK) Ltd. Except as is otherwise explicitly permitted within the Site, you are permitted to view, play, print and download documents, audio and video found on the Site for personal, informational, and non-commercial purposes only. You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any content. Except as explicitly permitted under the law relating to copyright, you may not reuse any content without first obtaining explicit written consent from Duca UK or the Duca Group. Such prohibition of use extends to the use of any content on any other website or networked computer environment. You may not remove any copyright, trademark or other proprietary notices from content found on this site. 
  
If you download software (including but not limited to images, screensavers, icons, videos and wallpapers) from the site with Duca UK’s express written permission, the software, including any files or images incorporated in or generated by the software, and data accompanying the software (collectively, the "Software") are licensed to you by Duca UK who has full and complete title to it and to all intellectual property rights therein. Your ownership rights are limited to the medium on which the software is recorded and you may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the software to a human-readable form. 

TRADEMARKS / INTELLECTUAL PROPERTY RIGHTS 

 

All trademarks, product names and trade names of Duca del Cosma (UK) Ltd used on the Site are trademarks or registered trademarks of the Duca Group, unless stated otherwise. You may not, without prior express permission use from Duca del Cosma (UK) Ltd, copy, reproduce, (re)publish, upload, post, transmit, distribute, or modify Duca del Cosma trademarks in any way, including on any other website or network computer environment, in advertising or in publicity of any kind. 

 

Duca del Cosma, DUCA’S and the C logo are registered trademarks owned by Duca del Cosma BV. 

DISCLAIMER AND WARRANTIES

This Site and the Content are provided 'as is' and without any express or implied warranties of any kind, including but not limited to, implied warranties of quality, fitness for a particular purpose and non-infringement to the fullest extent permitted by law. The content on the Site are for general information only and does not constitute advice. 
  
Duca UK does not represent or warrant that the content of the Site is accurate, complete, error free or current nor that access to the Site will be uninterrupted, that any defects in the Site will be corrected or that the Site or it's hosting server are free of viruses or any other harmful components. Further, Duca UK does not make any representations or warranties in relation to the use of the Site and/or it's content in terms of correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise, in each case to the fullest extent permitted by law. 
  
Duca UK reserves the right to suspend, withdraw or modify the whole or any part of the Site at any time without notice and without incurring any liability. 

DISCLAIMER – USER PARTICIPATION 

Duca UK reserves the right at its sole discretion to block or remove any communications and material it believes is not in accordance with these Terms and Conditions, or is otherwise unacceptable to Duca UK. 

EXCLUSION OF LIABILITY 

Your use of this Site is at your own risk. Duca del Cosma (UK) Ltd or any of their officers, directors or agents or any other party involved in creating, producing or delivering the Site will not be liable for any loss or damage including, but not limited to, direct, indirect, special or consequential damages whether arising in contract, tort (including negligence) or otherwise. 
  
Duca UK acknowledges that nothing in these Terms and Conditions excludes or limits its liability for death or personal injury caused by its negligence or for fraud. 

 

MISUSE OF THE SITES 

You may not use this Site to post or transmit any material which is or may be infringing, threatening, false, misleading, inflammatory, libellous, invasive of privacy, obscene, pornographic, abusive, discriminating, illegal or any material that could constitute or encourage conduct that would be considered a criminal offence, violate the rights of any party or which may otherwise give rise to civil liability or violate any law. You are also prohibited from using the Site to advertise or perform any commercial solicitation. 

SUSPENSION OF SITES 

We reserve the right to suspend your use of this Site at any time to perform essential maintenance, change details and to remove any inaccurate or unauthorised material, and also to terminate your use of the Site if you breach any of these Terms and Conditions. Duca UK will also do its best to allow you uninterrupted access to the Site 24 hours per day, but access may be suspended, restricted or terminated at any time. 

USE OF THE SITES BY CHILDREN AND MINORS 

 

If you are under 16, you must ask the permission of a parent or guardian before you: 

  • Email the Site, or ask us to email anything to you; 
  • Send in any information to us; 
  • Enter any contest or game that requires information about you or offers a prize; 

By continuing to use the Site and any of the services offered, you are confirming that you have obtained the permission of a parent or guardian to do so. 
  
Minors should not provide personal data without parental consent. 

 

UNSOLICITED SUBMISSIONS 

Except where expressly provided otherwise, Duca UK will not accept any unsolicited submissions via this Site. 

QUANTITY RESTRICTIONS & BULK BUYING 

Should we suspect customers are buying items in bulk, and not for personal use, these orders may be cancelled. Duca UK has right to cancel any items they feel are being purchased for resale or wholesale. 

APPLICABLE LAW AND JURISDICTION 

These Terms and Conditions shall be governed by the laws of England and Wales and the parties hereby submit to the non-exclusive jurisdiction of the English Courts. If any part of these Terms and Conditions become void, it will not affect the validity and enforceability of the remaining provisions. 

CONTACT US 

If you have any questions, please feel free to contact us via Live Chat during office hours, by emailing us on customerservice@ducadelcosma.co.uk or by calling one of our team on 0800 193 3822. 

 

Competition:

  • Participants must be over 18 years old on the date of their participation.
  • By participating in the contest, you agree to the contest's general terms and conditions.
  • No Duca Del Cosma staff member or related third parties can participate in the contest.
  • By participating in the contest, you agree and understand that you MAY win the prize, and there is no guarantee that you will win the prize.
  • Duca del Cosma reserves the right to cancel or modify the contest and these terms without any notice. Any changes to the contest will be announced to the participants by the organizer as soon as possible.
  • The prizes are as stated, and no cash or other alternatives will be offered. Prizes are non-transferable. Prizes are subject to availability, and we reserve the right to substitute a prize with another of equal value without notice.
  • Each person can only participate in this contest once.
  • No registration fee is required, and no purchase is necessary to participate in this contest.
  • By participating in the contest, you automatically sign up to receive newsletters and email communications from Duca Del Cosma (UK) Ltd.
  • The winner will be contacted via email. If we are unable to reach the winner after three attempts over a period of 1 week, the next winner will be drawn.
  • The prize is not redeemable for cash, and any unused portion of the prize will not be refunded to the winner.
  • The winners will be randomly selected by software from all received entries and verified by Duca del Cosma.


Promotions:

Free Item Offer: Customers who meet the specified purchase criteria will receive a complimentary item along with their order.

Return Policy: If the purchased product is returned, the free item must also be returned in its original condition and packaging.

Non-Return of Free Item: If the free item is not returned or is returned in a condition that renders it unsellable, the value of this item will be deducted from the total refund amount to be paid to the customer.

Damaged or Defective Free Item: If the free item received is damaged or defective, please get in touch with our customer support team within 28 days of receipt to arrange a replacement. 

By participating in this promotion, you agree to adhere to these terms and conditions. If you have any questions or concerns, please do not hesitate to contact our customer support team for assistance.